Privacy Policy

Here at HOUSEOFTR£PZ® we are committed to protecting all our trapstarz and hustlaz by respecting their privacy. This policy explains how your data is collected and protected, and used, transferred and disclosed by us. It applies to data collected when you use our website. Or when you interact with us through social media or email.

 

It covers:

  • The personal data we collect

  • How we collect your data

  • How we use your data

  • Marketing preferences, adverts and cookies

  • Links to other websites and third parties

  • Your rights

  • Our commitment to you

  • How to contact us

  • Return Policy

Who is HOUSEOFTR£APZ

HOUSEOFTR£PZ is a online streetwear clothing brand partnered with a beauty brand created by our CEO in January 26 2020. We design, source, market and sell clothing and beauty products. We are responsible for your personal data the collected through the www.houseoftrapz.co.uk website. To learn more about who we are you can check our 'ABOUT' page.

HOW WE USE/COLLECT YOUR DATA

Thee information you, (the customer) provide us with when you’re engaging with us and our brand stays amongst our brand, this could be from anything from browsing the site, to purchasing and registering for an account. When creating and registering an account, you provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences. We may also receive information from you via any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer service team.

Marketing preferences, adverts and cookies

We collaborate with  third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions. By using the HOUSEOFTR£PZ website  you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that disabling the use of cookies may affect your experience on our website.

YOUR RIGHTS

When it comes to your personal data, you several rights. These include:

 

  • The right to be informed about how your personal information is being used by our brand.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you.

  • The right to request that we purge your data, stop processing it or collecting it in some circumstances.

  • The right to stop direct marketing messages.

  • The right to complain to your country’s data protection regulator — in the UK (Information Commissioner’s Office).

If you wish to file a complaint or have any questions for us - feel free to contact us.

Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly. This privacy notice describes the personal data we are collecting about you and how it is used.

HOW TO CONTACT US

Our customers are super important to us so feel free to contact us up with any issues or questions you have. Here’s how to get in touch:

   - If you have any questions or feedback about this notice.

   - If you would like us to stop using your information.

   - If you have a complaint - if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.

Our HTRXSC team are always happy to answer any questions you may have. Email us htrcostomers@houseoftrapz.co.uk or        contact us page in the HOME page at the bottom.

SHIPPING POLICY

The Whole United Kingdom shipping takes a max. of 1-2 days shipping with Royal Mail processing time 2 days

Europe 3-4 days with Royal Mail and to the Rest of the World 5-8 days with Royal Mail.

RETURN POLICY

UK returns are £8.00 using the returns portal.

 

For International returns you will need to pay for your return for the price of £8.00 it will be the same in each currency (we will not charge extra) , you can find out the postage price in the portal or you can direct message us on Instagram for help. Please use a keep your proof of postage receipt until after your refund is processed.​

 

You've got 25 days to send something back to us from the day you receive it.​

 

If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

 

No packaging, then put your items in something sealable & waterproof.

 

Try to keep your orders separate, when refunding as returning more than 1 order in 1 parcel may delay your refund.